The Felix

The Felix has experienced a significant decline in management and property maintenance since changing ownership to Hawthorne Residential Partners. While the physical apartments, amenities, and location remain attractive, recent residents report persistent issues with billing transparency, unresponsive management, inadequate pest control, and poor upkeep of common areas. Earlier residents consistently praised the community, but current feedback indicates systemic problems with accountability, communication, and service delivery that contradict the premium pricing.

Management and office staff receive consistent praise for responsiveness, friendliness, and professionalism, with many residents reporting quick communication and efficient handling of requests. However, a significant subset of longer-term residents report serious concerns about billing transparency, unresolved maintenance issues marked complete without service, and inconsistent accountability for charges and policy changes. These billing and service accountability issues appear to be the primary source of dissatisfaction among residents.

The property features well-maintained amenities including a resort-style pool, fitness center, dog park, business center, and outdoor spaces that residents consistently praise. Common areas and grounds are generally kept clean, with responsive maintenance and friendly staff. Parking availability and lot conditions are recurring concerns, and one resident reported issues with utility billing transparency and common area cleanliness during their tenancy.

The Felix offers a convenient location with excellent proximity to shopping destinations including Walmart, The Avenues Mall, and St. Johns Town Center, all within 10-15 minutes. Residents consistently praise the quiet, safe neighborhood atmosphere and appreciate the gated community features. Parking can become limited during late evening hours, and some residents note occasional maintenance needs with walkways and unit-specific items.

Building quality experiences are mixed. While some residents report clean common areas, well-maintained grounds, and effective maintenance response, others note recurring issues with hallway and carpet cleanliness, pest control, and noise transmission through walls. Sound insulation is a notable concern, with several residents reporting audible noise from neighboring units despite some positive experiences with soundproofing.

Maintenance experiences at this property vary significantly. Positive reviews highlight quick response times and pleasant service, with some work orders completed same-day. However, negative reviews report unresolved maintenance issues including plumbing problems, garbage disposal failures, and door lock repairs, with concerns that work orders are marked complete without actual completion.