Courtney Manor Apartments

Courtney Manor receives mixed reviews reflecting significant operational inconsistencies. While office staff and maintenance responsiveness are frequently praised for friendliness and quick service, persistent issues with pest control, mold, unit cleanliness at move-in, and maintenance request follow-through create substantial resident dissatisfaction. The property offers affordable pricing and amenities like a pool, but recurring complaints about property condition, pest management, and communication gaps indicate systemic challenges that affect the overall living experience.

Management responsiveness and office staff professionalism have improved significantly under recent leadership, with residents consistently praising quick maintenance response times and welcoming leasing staff. However, persistent issues include incomplete maintenance work, slow follow-up on repair requests, billing discrepancies, and inconsistent communication. Staff turnover remains a concern, though current team members are noted as helpful and accommodating.

Maintenance response times vary significantly, with many residents reporting quick service and completed work orders, while others describe months-long delays and incomplete repairs on the same issues. Common problems include appliance failures (garbage disposals, dishwashers, refrigerators), plumbing issues (running toilets, leaking windows), and HVAC concerns that persist despite multiple requests. Work order follow-through is inconsistent—some residents report same-day or next-day service, while others describe requests marked complete without actual repairs being performed.

Residents report persistent building maintenance and cleanliness issues, including widespread mold, pest infestations (roaches, spiders, gnats), and non-functional appliances. Maintenance response times are slow and inconsistent, with many requests remaining unresolved for extended periods. Common complaints include inadequate trash management, broken amenities (pool, gym), lighting outages, and water damage from leaks and faulty HVAC systems.

Residents report significant challenges with common-area maintenance and upkeep across the property. Trash accumulation, inadequate waste management infrastructure, pest control issues, and pool closures are recurring concerns. Maintenance response times are inconsistent, and shared spaces including parking areas, hallways, and grounds require more frequent attention and cleaning.

The property offers affordable housing with clean units, but residents noted challenges with location convenience for those without vehicles. Trash disposal logistics required lengthy walks from back units to front facilities, and moisture-related issues affected some units seasonally.