Cortland

Cortland Hollywood delivers strong overall resident satisfaction, with 89% positive reviews highlighting responsive maintenance, attentive leasing staff, and well-maintained amenities. However, recurring concerns include undisclosed or high fees (trash, sewer, stormwater), property condition issues (mold, pest control, broken appliances), security gaps (vehicle towing, break-ins, gate malfunctions), and inconsistent move-out deposit practices. Staff quality varies significantly by individual, with standout performers in maintenance and leasing offset by occasional communication and accessibility challenges.

Management and office staff receive predominantly positive feedback for responsiveness, professionalism, and attentiveness to resident needs, particularly during leasing and move-in processes. However, a notable minority of residents report concerns about office accessibility, communication gaps regarding fees and policies, and inconsistent responsiveness to maintenance and service requests. Maintenance staff are frequently praised for quick response times and quality repairs, though some residents cite unresolved issues and delayed follow-up.

Maintenance response times are consistently fast, typically under 24 hours, with work orders completed thoroughly on the first attempt. The maintenance team is professional, respectful, and handles a range of repairs including appliances, HVAC, plumbing, and general unit issues. However, a small number of residents reported concerns about incomplete work orders, delayed responses to mold-related requests, and issues with initial move-in unit conditions.

Residents report mixed experiences with amenities and shared spaces at this property. Positive feedback highlights well-maintained common areas, responsive maintenance staff, and thoughtful amenities like the café and organized community events. However, recurring concerns include security issues (parking garage doors left open, package theft), maintenance problems (broken fitness equipment, pool cleanliness, non-functional gates), limited Business Center hours, and inconsistent repair quality.

Building quality concerns are mixed. One resident reported the apartment was in perfect condition and very clean upon move-in. However, two residents documented significant issues including incomplete or poor-quality repairs, uneven flooring, half-painted walls, broken appliances, mold, deteriorating floorboards, and inadequate maintenance follow-up. Common complaints include repairs that fail shortly after completion and maintenance visits without advance notice.

Residents report significant concerns about the property's location and surrounding environment. The proximity to the Tri-Rail station creates noise disturbances from frequent train horns at all hours. Security issues are noted, including vehicle break-ins, package theft, and limited surveillance coverage. Additionally, residents cite challenges with gate access and safety concerns related to the property's location.