The Pointe at

The Pointe at Clearwater receives mixed feedback reflecting strong staff performance alongside significant property maintenance and condition concerns. Leasing and office staff are frequently praised for professionalism and responsiveness, while maintenance response times and property upkeep vary considerably. Recurring issues include mold, pest infestations, aging appliances, and poor communication on repairs, though some residents report positive experiences with maintenance personnel and appreciate the location and amenities.

Management and office staff receive consistently positive feedback for friendliness, responsiveness, and helpfulness, particularly during leasing and move-in processes. However, maintenance responsiveness is a significant concern, with recurring reports of delayed repairs, incomplete fixes, and poor follow-up communication. Several residents report ongoing issues with mold, pest control, and appliance repairs that remain unresolved despite repeated requests, creating frustration even among residents who otherwise enjoy the community.

Maintenance response times and follow-through are inconsistent across the property. While some residents report quick, professional repairs and responsive staff, others describe extended delays on appliance repairs, unresolved work orders, and communication gaps between maintenance and the office. Common issues include aging appliances, plumbing-related pest problems, and mold concerns that require repeated requests to address.

Amenities and shared spaces receive mixed feedback, with the pool and grounds generally praised when maintained, but gym equipment frequently non-functional and laundry facilities problematic. Common concerns include slow or incomplete maintenance response, trash and debris accumulation in common areas, and parking system changes creating inconvenience. Positive experiences highlight responsive staff, clean pool areas, and convenient location, though these are offset by reports of facility closures, damaged loungers, and inadequate upkeep of parking areas and signage.

Residents report significant building maintenance and condition issues, with mold, pest infestations (drain flies, roaches), and aging appliances being the most frequently cited concerns. Maintenance response times are inconsistent, with many repairs taking weeks or months to complete or requiring multiple service visits. Noise control is inadequate, and common areas including gym equipment and laundry facilities frequently remain non-functional. The property's age (built in the 1970s) and lack of comprehensive upkeep contribute to resident dissatisfaction relative to rental costs.

The property benefits from a convenient location near US 19 with quick access to shopping, beaches, and major roads, which residents consistently praise. However, location convenience is offset by concerns about property maintenance, infrastructure conditions, and amenity quality that many residents feel do not justify rental costs. Parking is generally available, and transit access is adequate for the area.