Preserve on 51st Apartment Homes

The property receives mixed feedback reflecting significant operational challenges alongside positive staff interactions. While leasing and maintenance staff are frequently praised for professionalism and helpfulness, residents report persistent issues with pest control (cockroaches and other insects), maintenance request responsiveness, common area cleanliness, and trash management. Fee inconsistencies and communication gaps also emerge as recurring concerns.

Management responsiveness and staff professionalism vary significantly across this property's history. Recent management changes have brought improved communication and faster issue resolution, with office staff frequently praised for friendliness and helpfulness during leasing and move-in processes. However, recurring concerns include slow maintenance response times for non-emergency repairs, inconsistent office availability, and billing practices that residents find unclear.

Maintenance responsiveness is inconsistent, with significant delays reported for non-emergency repairs including HVAC, appliances, and pest control—some work orders remaining unresolved for months or years. When maintenance staff do respond, residents report professional and courteous service. Common unresolved issues include air conditioning failures, non-functional ceiling fans, missing window screens, and pest control gaps, with some residents citing lease provisions allowing lease termination if repairs exceed one week.

Amenities and shared spaces receive mixed feedback. Positive reviews highlight a spacious laundry room, valet trash service, and a pool when operational. Negative reviews cite concerns about common-area maintenance, including landscaping upkeep, entryway cleanliness, lighting in shared spaces, trash management, and inconsistent pool availability.

Residents report significant building maintenance and cleanliness concerns, including pest infestations, mold, and non-functional appliances and fixtures. Common issues include delayed or incomplete maintenance responses, accumulation of trash on grounds and in common areas, thin walls contributing to noise transmission, and deteriorating finishes such as peeling ceilings and non-working ceiling fans. The property appears to have systemic upkeep challenges affecting unit interiors and shared spaces.

Residents report mixed experiences with the property's location and grounds maintenance. One resident praised the quiet, calm neighborhood and friendly staff responsiveness, while another noted concerns about exterior upkeep, including landscaping maintenance, ground-level cleanliness, and common area conditions. Access to management during business hours was cited as a limitation by one resident.