The Crest at Altamonte

The Crest at Altamonte receives mixed feedback, with 72% positive reviews highlighting responsive leasing staff and maintenance teams, convenient location, and quiet community atmosphere. However, 25% negative reviews consistently report maintenance delays, pest infestations (roaches and fleas), appliance failures, poor communication from office staff, and move-in condition issues. Common concerns include AC problems, dishwasher malfunctions, trash service delays, and thin soundproofing between units, with some residents noting the property feels overpriced relative to condition and amenities.

Management responsiveness and communication are inconsistent across the property. While some residents report quick maintenance response and helpful leasing staff, others describe difficulty reaching the office, delayed follow-up on work orders, and incomplete repairs requiring multiple visits. Billing communication and lease document clarity have also been cited as areas needing improvement, though recent staff changes have been noted positively by some residents.

Maintenance response times and follow-through are inconsistent across the property. While some residents report quick, professional service and high satisfaction with specific maintenance staff, others experience prolonged delays, incomplete repairs requiring multiple visits, and poor communication about work order status. Common issues include HVAC problems, appliance malfunctions, and pest control needs, with some repairs taking weeks or months to resolve.

Residents appreciate the property's convenient location near shopping, dining, and trails, and note that the pool and gym are generally maintained. However, reviews consistently highlight concerns about maintenance responsiveness, shared space upkeep (particularly trash and parking areas), and amenity limitations relative to rental cost. Management communication and follow-through on service requests emerge as recurring pain points.

The property benefits from a convenient location with good access to shopping, dining, trails, and major routes like I-4, which residents consistently appreciate. However, reviews reveal mixed experiences with maintenance responsiveness and unit condition, with some residents reporting recurring issues and delayed repairs. The neighborhood is generally described as safe and quiet, though concerns exist about amenity management and enforcement of community policies.

Building quality concerns center on pest control and maintenance responsiveness. Roach infestations are a recurring issue across multiple units, with some residents reporting ongoing problems despite pest control services. Move-in conditions have been problematic, including unclean units and damaged finishes, and maintenance requests often experience delays or incomplete resolution. Noise transmission between units is also noted as a concern, suggesting sound insulation limitations.