Latitude 28 Apartments

Latitude 28 offers affordable housing in a convenient, quiet location with renovated interiors, supported by leasing staff who receive consistent praise for professionalism and helpfulness. However, residents report significant ongoing challenges including persistent pest control issues, unresponsive communication from management, delayed maintenance responses, amenities that remain closed or non-functional, and inconsistent fee structures that increase over time.

Management responsiveness is inconsistent and highly polarized. Positive reviews consistently praise specific leasing staff members for professionalism, helpfulness, and going above and beyond during the application and move-in process. However, negative reviews frequently report difficulty reaching the office by phone, delayed email responses, and unresponsive communication channels. Billing and application processing issues, including unclear fee structures and prolonged approval timelines, are recurring concerns among dissatisfied residents.

Maintenance response times are inconsistent, with some residents reporting quick service while others experience weeks-long delays or unresolved work orders. Common issues include HVAC performance concerns, incomplete repairs, and follow-up work that is not completed. Positive experiences highlight responsive technicians, while negative experiences cite skill gaps, unaddressed service requests, and recurring problems with appliances and building systems.

Amenities at this property face significant operational challenges. The gym has remained closed for extended periods despite being advertised, and the pool is frequently closed for maintenance or cleaning that residents report takes unusually long. Laundry facilities have limited working dryers, and pest control treatments appear ineffective despite repeated maintenance requests. Communication with the leasing office is difficult, with residents reporting unresponsive phone lines and slow response times to maintenance tickets.

Residents report a persistent roach infestation throughout the property that management has not effectively resolved despite repeated pest control treatments and maintenance requests. Communication with the leasing office is consistently difficult, with residents unable to reach staff by phone and experiencing long delays in responses to maintenance issues. Key amenities including the gym and pool remain closed or poorly maintained for extended periods. The building's physical condition and pest management issues have led multiple residents to break leases or plan to leave.

The property benefits from a convenient location with nearby amenities and a calm neighborhood. However, residents report significant ongoing concerns with pest management, non-functional amenities (gym and pool), and difficulty reaching the leasing office for maintenance requests and support.