Cannon & Westover

Residents consistently praise the leasing and property management staff for their professionalism, responsiveness, and welcoming approach throughout the tour and move-in process. Maintenance services have improved significantly with recent staffing changes, and the community offers spacious, well-maintained apartments in a pleasant neighborhood. However, a small number of long-term residents report concerns about maintenance responsiveness on specific issues, lease termination fees, and common area upkeep over extended tenancies.

Management and leasing staff are consistently praised for responsiveness, professionalism, and helpfulness during the move-in and application process. The majority of residents report positive interactions with office staff who are described as organized, patient, and knowledgeable. However, a small number of residents report difficulties reaching the office by phone and concerns about billing practices and fee assessments.

Maintenance responsiveness and professionalism are generally strong, with most residents reporting timely repairs and courteous staff. However, one long-term resident reported significant unresolved maintenance issues including window sealing problems, water intrusion, and mold growth following a flood, along with unmet requests for safety modifications. Recent leadership changes appear to have improved maintenance operations and resident satisfaction.

Residents highlight convenient accessibility features, including dedicated handicapped parking for those who need it. The property's location offers good access to area information and nearby amenities, with staff providing knowledgeable guidance about the neighborhood and surrounding services.

Residents report significant building maintenance and cleanliness concerns, including water intrusion through windows, mold growth, damaged fixtures, and inadequate repairs despite repeated requests. Common issues include deteriorating finishes (cracked walls, chipped countertops, scratched sinks), non-functional windows, and poor upkeep of common areas including hallways and exterior spaces.

The property offers handicapped parking for residents, which is appreciated by those who use it. Work requests are reported to be handled promptly by maintenance staff.