The Apollo

The Apollo offers a well-maintained building with excellent location, amenities, and standout concierge and maintenance staff who consistently receive praise. However, residents report significant concerns including communication gaps with management, maintenance responsiveness issues, recurring water and infrastructure problems, safety concerns related to building access and neighborhood activity, and substantial rent increases. Staff quality varies, with some front desk and maintenance personnel highly valued while others have received complaints about professionalism.

Management and staff responsiveness at The Apollo show a mixed picture. Concierge and leasing staff receive consistent praise for friendliness and helpfulness, while maintenance teams are noted for quick response times on repairs. However, significant concerns emerge around communication practices—particularly maintenance staff not providing advance notice before entering units, unresponsive leasing offices on certain issues, and inconsistent follow-up on resident requests. Leadership and policy implementation appear to be areas where resident experience diverges from front-line staff performance.

The Apollo features attractive building design with well-maintained common areas, amenities, and a convenient H Street location near transit and retail. However, residents report significant concerns about building upkeep decline over time, including maintenance issues like water leaks, HVAC problems, mold, and inconsistent hot water service. Security and access control have been recurring issues, with reports of unauthorized individuals in hallways and lobbies. Communication gaps between management and residents regarding maintenance requests and property concerns have frustrated long-term occupants.

The Apollo offers exceptional amenities including a rooftop pool with city views, well-maintained gym, multiple courtyards, and abundant communal spaces for work and relaxation. Staff professionalism and building maintenance are frequently praised, though recent reviews indicate concerns about security, property upkeep consistency, and rent increases without corresponding amenity additions. The prime H Street location provides excellent walkability to transit, dining, and retail, though some residents note occasional street-level disturbances.

Maintenance response is generally fast and thorough, with most residents reporting prompt repairs and professional service. However, communication gaps persist—specifically, maintenance staff frequently enter units without advance notice despite resident requests, and some work orders have been completed incompletely or incorrectly. A minority of residents report ongoing issues with HVAC, plumbing, and water damage, though most concerns are resolved when escalated to management.

The property offers excellent location convenience with immediate access to grocery stores (Whole Foods, Giant, CVS), restaurants, and transit near Union Station on H Street. Residents consistently praise nearby amenities and walkability, though some note H Street traffic and occasional street-level activity. The location is positioned as a major draw, though rent increases and pricing are frequent concerns among residents.