I5 Union Market

i5 Union Market receives overwhelmingly positive feedback, with 92% of reviews rating the property favorably. Residents consistently praise the responsive and professional leasing and maintenance staff, modern amenities including a well-equipped gym and pool, and the convenient location near Union Market and public transit. However, a small number of residents report concerns about noise from nearby train tracks, co-living unit challenges, leasing office billing errors, and neighborhood safety issues.

Management and leasing staff are generally responsive and professional, with many residents praising their helpfulness during the leasing and move-in process. However, a minority of residents reported billing errors, unclear lease terms, and poor communication regarding lease agreements and post-move-out charges. Front desk and maintenance staff consistently receive positive feedback for their friendliness and responsiveness to resident needs.

The property offers well-maintained amenities including a gym, pool, lounge, and rooftop spaces that residents consistently praise. Common areas are regularly cleaned and the location near Union Market and transit is convenient. Most residents report positive experiences with amenities and shared spaces, though one resident noted the pool has seasonal closures and shared lounge areas see limited solo use.

The property benefits from a highly convenient location near Union Market, Trader Joe's, metro transit, and the MBTrail, making it accessible for commuting and daily errands. Most residents praise the proximity to public transportation and nearby shopping, though one resident noted that units facing the train tracks experience frequent noise from passing trains. Overall, the location is consistently cited as a major advantage, with good walkability to amenities and transit options.

Maintenance response quality is generally strong, with most residents praising the maintenance team's responsiveness, thoroughness, and willingness to go above and beyond on repairs and appliance issues. However, there have been instances of delayed emergency response and extended resolution times for critical issues like HVAC failures. Most work orders are handled promptly and professionally, though communication gaps during off-hours remain a concern.

The building features well-maintained facilities and amenities including a gym and pool, with convenient transit access. However, residents report significant challenges with noise insulation (particularly from nearby train tracks), inconsistent common area cleaning schedules, and maintenance response delays. Co-living units are notably compact with thin walls between bedrooms, limiting privacy and sound isolation between roommates.