Andover House

Andover House offers a prime downtown location with convenient walkability to dining and shopping, but residents report persistent building maintenance issues including recurring flooding, plumbing problems, and pest infestations. Management responsiveness and fee transparency are significant concerns, with many residents citing high rent increases, undisclosed charges, and difficulty obtaining compensation for property damage. While some residents praise individual staff members and the building's amenities, the overall experience is marked by frustration with management's handling of maintenance requests and lease-related disputes.

Management responsiveness and communication are inconsistent, with many residents reporting difficulty reaching office staff and slow resolution of maintenance issues. Recurring problems include water damage and flooding, pest infestations, and billing concerns, with residents noting that management often provides minimal compensation or assistance. Front desk and maintenance staff receive praise for friendliness and helpfulness, but management-level decision-making is frequently criticized as unresponsive and unhelpful. Residents report high fees, rent increases, and concerns about lease termination costs.

Residents report persistent building maintenance issues including frequent flooding, plumbing failures, and HVAC problems that generate excessive dust and require ongoing repairs. Construction noise is a significant concern, particularly for those working from home, with limited advance notice provided. While location and front desk staff receive praise, management responsiveness and unit turnover quality are frequently criticized, with many residents experiencing multiple maintenance failures within their first year.

Andover House offers a prime downtown location with excellent walkability to restaurants, shops, and transit, making it convenient for professionals working downtown. The neighborhood provides close access to Whole Foods, dining, and entertainment venues, though residents should expect urban downtown conditions including street noise and foot traffic. Parking availability has been inconsistent, with some reports of garage access issues. Rent is competitively priced for the location but increases annually, and utilities are tenant-paid rather than included.

Maintenance response times and service quality are inconsistent at this property. While some residents report responsive maintenance staff and repairs completed within 24 hours, others describe chronic plumbing issues, slow repairs, and frequent appliance failures requiring multiple service calls. Water leaks, HVAC breakdowns, and pipe problems appear as recurring issues across multiple reviews. Management coordination for repairs is cited as a challenge, with residents reporting they must often self-coordinate with maintenance staff.

Residents praise the building's location, gym facilities, and friendly front desk staff, though experiences vary significantly. Common concerns include maintenance delays (plumbing, window cleaning, elevator repairs), high utility costs, parking garage issues, and pest problems. The gym is described as adequate for basic workouts, though amenity fees are considered high relative to available services.