Pleasant Street Apartments

Carousel Apartments offers a well-maintained property in a convenient location with reasonable rent that includes heat, hot water, and central air conditioning. Management is generally responsive to maintenance requests and attentive to resident concerns. The complex features clean common areas, attractive landscaping, and efficient snow removal, creating a peaceful community environment with good highway access.

Reviews show highly polarized experiences at this property. Recent positive reviews highlight well-maintained common areas, responsive management, and clean landscaping. However, older reviews report significant concerns including pest issues, mold, poor ventilation, noisy neighbors, and maintenance responsiveness problems. Current property condition and management responsiveness appear to differ substantially from historical reports.

Residents highlight the property's convenient location near supermarkets, dining, and major highways, making commutes to Connecticut and Massachusetts accessible. The area offers a balance of proximity to essential services and a peaceful, quiet neighborhood environment. The location's accessibility and nearby amenities contribute to overall resident satisfaction.

Management demonstrates strong responsiveness and communication with residents, addressing concerns promptly and professionally. The team is noted for proactive maintenance of common areas, landscaping, and seasonal services like snow removal. Staff show genuine commitment to resident satisfaction and community care, with attention to detail in property upkeep and issue resolution.

Maintenance responsiveness varies significantly at this property. One recent review highlights quick response times and satisfactory resolutions to repair issues, with management described as communicative and attentive. However, an older review reports unresolved maintenance concerns including mold, ventilation issues, and delayed repairs, suggesting inconsistent follow-through on work orders.