Highland Way Apartments

Resident experiences at this property are mixed, with significant operational challenges offsetting some positive staff interactions. While maintenance personnel and certain leasing staff receive consistent praise for responsiveness and professionalism, residents report persistent issues with communication, maintenance responsiveness, utility billing transparency, facility upkeep, and management changes. Common concerns include unresolved maintenance requests, unclear or unexpected fees, broken common amenities (laundry facilities, water shutoffs), and building condition problems.

Management responsiveness and communication are inconsistent, with some staff members praised for professionalism and helpfulness while others are criticized for being unavailable, unresponsive to calls and emails, and slow to resolve issues. Security deposit returns have been significantly delayed beyond legal timeframes in multiple cases. Billing practices lack transparency, with residents reporting unexpected fees and charges that were not clearly disclosed during leasing, and some work orders are marked complete without actual resolution.

Maintenance response times vary significantly, with some residents reporting same-day or next-day repairs while others experienced weeks-long delays or unresolved issues. Communication gaps are a recurring problem, including missed appointments, closed work orders without completion, and difficulty reaching emergency maintenance. While maintenance staff are frequently praised as friendly and professional, systemic issues with follow-through, incomplete repairs, and lack of coordination between office and maintenance teams create frustration.

Residents report significant concerns with amenity maintenance and common-area upkeep, particularly with laundry facilities that are frequently offline or broken, and a pool that experiences recurring closures and maintenance issues. Parking fees have been introduced recently, and trash collection and hallway cleanliness are inconsistent. Maintenance response times vary, though staff are generally described as courteous; however, management changes have coincided with declining property conditions and additional fees.

Residents report significant building maintenance and condition issues, including outdated finishes, poor insulation, frequent utility disruptions, and pest problems. Common complaints center on broken appliances (washers, dryers, HVAC), water outages affecting multiple buildings, and general cleanliness concerns in common areas. While maintenance and office staff are noted as responsive and professional, the underlying property condition and repair quality fall short of expectations for the rental price.

The property offers a quiet neighborhood setting with responsive management. Parking lot lighting is limited due to tree coverage blocking overhead lights, which residents note as a safety and visibility concern during nighttime hours. The location provides reasonable pricing for the area.