Parliament Apartments

Parliament Apartments offers affordable pricing and responsive maintenance service, with staff quality varying significantly by individual. However, the property faces persistent challenges including thin walls causing noise disturbances, aging infrastructure requiring frequent repairs, inconsistent leasing office communication and responsiveness, and ongoing issues with common area maintenance such as pet waste and amenity upkeep. Long-term residents report declining conditions and rising rents without corresponding improvements.

Amenities and shared spaces receive mixed feedback. The gym and pool are frequently cited as poorly maintained or unavailable, with gym equipment missing or broken and the pool opening late or remaining closed seasonally. Parking is consistently problematic—free spots are limited, reserved spots are expensive, and vehicles are frequently towed or broken into with minimal security. Package delivery and storage present ongoing issues, with items frequently stolen or misplaced despite lockers being available.

Management responsiveness and communication are inconsistent, with some residents praising helpful and friendly staff while others report difficulty reaching the office, unresolved billing issues, and unprofessional interactions. Maintenance staff consistently receive positive feedback for quick response times and professionalism. The leasing office experience varies significantly depending on staff member and timing, with some residents noting excellent service during move-in but poor follow-up on ongoing issues.

Maintenance response times are generally quick and staff are consistently described as friendly and professional, with same-day repairs reported by satisfied residents. However, persistent structural issues plague the property, including recurring plumbing failures, HVAC problems, water leaks, and pest infestations that require repeated visits and are not resolved with permanent fixes. Many residents report maintenance is called multiple times monthly for the same issues, and concerns exist about whether non-certified contractors are used for repairs. Communication barriers with the leasing office make it difficult for residents to report or follow up on maintenance requests.

Building quality experiences vary significantly across units and buildings. Noise from neighbors and thin walls are the most frequently cited concern, with many residents reporting difficulty hearing conversations and footsteps from adjacent units. Structural and maintenance issues—including plumbing failures, water leaks, appliance breakdowns, and pest problems—are commonly reported, though maintenance response times receive praise when repairs are completed. Cleanliness and upkeep of common areas, particularly grounds maintenance and pet waste management, are inconsistently addressed.

The property offers a convenient location near parks, shopping, and highway access with competitive pricing, though parking availability varies by time of day and some residents report difficulty finding spots during peak hours. Maintenance response is generally prompt and professional, though some residents report incomplete issue resolution. The neighborhood is quiet and well-maintained, but security concerns including vehicle theft, break-ins, and package theft have been noted by multiple residents, with limited camera coverage and security presence cited as contributing factors.