Mint Urban Infinity

Mint Urban Infinity receives highly polarized reviews reflecting significant operational challenges alongside dedicated staff efforts. While 117 of 145 reviews are positive, primarily praising office and maintenance staff responsiveness, 28 negative reviews document persistent issues including elevator failures, pest infestations, HVAC malfunctions, package theft, and water service disruptions. The property shows improvement trajectory under current management, but recurring maintenance backlogs, security concerns, and habitability gaps remain substantial barriers to resident satisfaction.

Management and leasing office staff receive consistent praise for responsiveness, professionalism, and genuine care for residents, with many noting visible improvements over time. However, persistent operational challenges including maintenance delays, communication gaps, package handling issues, and unresolved pest and facility problems create friction between positive staff interactions and broader property management concerns.

Maintenance responsiveness and follow-through are inconsistent across the property. While some residents report quick repairs and responsive staff, others describe prolonged unresolved issues including non-functional elevators (some out for extended periods), HVAC failures, plumbing problems, and appliance breakdowns. Common complaints include work orders marked complete without service visits, delayed AC repairs during hot weather, and insufficient staffing relative to property size. Positive experiences highlight individual maintenance staff members who provide timely, professional service.

Residents report persistent building maintenance issues including frequent elevator outages, pest infestations (roaches and bed bugs), non-functional HVAC systems, and water quality problems. Noise concerns from thin walls and inadequate soundproofing are common. While some recent positive reviews note improvements and praise maintenance staff efforts, the majority of feedback indicates long-standing unresolved issues, with many residents citing cosmetic repairs rather than substantive fixes.

Residents report significant ongoing issues with building maintenance and pest control, including frequent elevator outages, laundry equipment failures, and recurring roach and bed bug problems. Package theft and security concerns are common complaints, with unsecured deliveries and propped doors cited repeatedly. Positive feedback centers on responsive maintenance staff and clean amenities like the gym and pool, though these do not offset widespread concerns about habitability and property upkeep.

The property offers convenient access to nearby amenities including shopping centers, restaurants, groceries, and veterinary services, with a new grocery store under construction nearby. Residents report mixed experiences with the surrounding area—some appreciate the location's resources and safety features, while others note concerns about noise levels and parking lot activity. Building maintenance and cleanliness efforts are actively ongoing, though some residents report inconsistent conditions.