Airie

Residents report significant challenges with management responsiveness, maintenance coordination, and communication. Key issues include delayed appliance replacements with poor follow-up, unresolved parking and towing concerns, and difficulty reaching staff to address problems. While the property's amenities and initial presentation are noted positively, operational execution and resident support fall short of expectations.

Residents report significant parking challenges, including insufficient lot capacity and towing incidents despite paying monthly parking fees. Management responsiveness to location and access concerns appears limited based on resident feedback.

Residents report significant parking challenges, including vehicle towing and insufficient spaces despite monthly parking fees. Automated gate access systems have experienced reliability issues. The property charges additional fees for services like guest parking permits and trash valet despite having in-unit trash chutes available.

Management responsiveness and communication present significant challenges at this property. Residents report difficulty reaching staff by phone, unclear documentation of lease agreements and billing decisions, and limited follow-up on maintenance and service requests. Staff appear reluctant to engage with residents on problem-solving and do not consistently track or communicate about ongoing issues.

Appliance replacement experienced significant delays exceeding initial estimates, with a refrigerator order taking over a month without clear communication or alternative solutions offered. Maintenance staff completed work orders such as washer replacement, but follow-through on coordinating multiple service requests and providing status updates fell short of resident expectations. Management communication was reactive rather than proactive in addressing extended timelines and resident concerns.

This review highlights a disconnect between the property's initial appearance and the resident's experience after moving in. Concerns raised include management responsiveness and overall building condition relative to expectations for a newly constructed property.