Finley At Baseline

Finley at Baseline offers spacious, well-designed townhomes in a desirable location with modern smart home technology and quality amenities. Most residents praise the leasing office staff for professionalism and responsiveness, though experiences vary significantly. However, a notable subset of residents report substantial maintenance issues including mold, sewage problems, pest infestations, and delayed repairs, along with occasional concerns about office accessibility and communication consistency.

Management responsiveness and communication are inconsistent across the property. While several staff members receive praise for professionalism, organization, and helpfulness during leasing and move-in, residents report significant delays in maintenance work orders, incomplete repairs, and dismissive responses to ongoing concerns. Office accessibility and appointment handling have also been cited as issues, though positive interactions with leasing staff are frequently noted.

Residents report significant building quality concerns including plumbing issues, pest infestations, mold, and incomplete maintenance work. While some residents praise the property's cleanliness and management responsiveness, others describe persistent problems with appliances, electrical outlets, and sewage backups that have taken weeks or months to resolve. Noise transmission between units is noticeable, and parking availability is limited.

Residents report strong amenities and community events, with one property hosting special activities like a Belgian Waffle Bar. However, maintenance responsiveness has been inconsistent, with some work orders experiencing significant delays—including multi-week waits for appliance replacements and fixture installations. Communication between residents and maintenance staff varies, with some reporting dismissive interactions when raising concerns about unresolved issues like plumbing odors.

Maintenance responsiveness and follow-through have been significant concerns, with residents reporting extended delays on work orders—including over two months for a dryer grate installation and nearly a month for appliance replacement. Recurring issues such as plumbing problems (sink odors, sewage backups) and HVAC failures (ceiling fans) have required multiple resubmissions and remain unresolved. Communication around maintenance requests has been inconsistent, with some interactions perceived as dismissive rather than solution-focused.

The property benefits from a convenient location that supports easy commute access to work. The location is highlighted as a key advantage for residents seeking accessible transit and commute options.