The Hayes

The Hayes offers modern apartment units with responsive maintenance staff, but residents report significant ongoing issues with property management, cleanliness, security, and amenities. Common complaints include package theft, trash accumulation in hallways, broken infrastructure (doors, EV chargers, elevators), unaddressed pet waste, and slow resolution of maintenance issues despite initial responsiveness. While leasing and maintenance teams receive praise for friendliness and efficiency on unit-specific work, property-wide concerns and communication gaps have led many residents to express regret about their leases.

The Hayes experiences significant challenges with common-area maintenance and upkeep despite having quality individual units. Recurring issues include trash accumulation in hallways and common spaces, package theft, broken amenities (doors, EV chargers, gym equipment, pool/hot tub), and inconsistent communication from management. While maintenance staff and some office personnel receive praise for responsiveness, property-wide cleanliness, security, and infrastructure repairs remain persistent concerns that detract from the resident experience.

Management responsiveness and communication are inconsistent, with many residents reporting delayed email responses, unresolved maintenance issues, and lack of follow-up on stated commitments. While some residents praise individual staff members for friendliness and helpfulness, systemic issues including package theft, broken amenities (doors, EV chargers, gym equipment), and cleanliness concerns persist despite repeated complaints. Recent leadership changes have brought some improvements in community engagement and maintenance responsiveness, though infrastructure problems and billing transparency remain problematic.

Maintenance response times vary significantly, with many residents reporting quick service for routine repairs, while others experienced multi-week delays on complex issues like HVAC and appliance repairs. The maintenance team is frequently praised for friendliness and efficiency, though some residents cite understaffing as a factor in slower resolution of complicated problems. Common infrastructure issues including broken entry doors, callboxes, and EV chargers have persisted for extended periods despite multiple requests.

Residents report significant building maintenance and operational challenges, with elevator breakdowns occurring frequently and lasting days to weeks. Common issues include non-functional doors and access systems, inadequate trash room management, poor cleanliness in common areas, and unresponsive communication from management. While individual units are generally well-designed, building-wide infrastructure problems and inconsistent upkeep detract from the overall living experience.

The property benefits from a walkable location near Stanley Marketplace and transit access, which residents appreciate. However, access and convenience are significantly impacted by recurring infrastructure issues: non-functional building entry systems, broken EV chargers, and unreliable elevator service create barriers for residents. Package delivery and security concerns, including theft and missing packages, further undermine the location's convenience factor.