Reveal

Resident experiences at this property are sharply divided. While maintenance staff consistently receive praise for responsiveness and quality work, broader property management faces significant criticism regarding communication delays, pest control issues, security concerns, and move-out fee disputes. Common complaints include roach infestations, homeless individuals accessing the building, unresponsive leasing offices, and fire alarm malfunctions, though some residents report positive experiences with specific staff members and appreciate the apartment layout and amenities.

Management responsiveness is inconsistent, with significant communication gaps and delayed responses to resident concerns, particularly regarding pest control, maintenance requests, and lease-related issues. While maintenance staff are frequently praised for quick and professional service, office staff availability and follow-up are major pain points. Residents report difficulty reaching management, unclear policy explanations, and unresolved issues that sometimes require escalation to external authorities or legal action.

Maintenance response times are generally quick, with most residents reporting same-day or next-day service for repair requests. However, recurring issues with pest infestations (roaches), plumbing problems, and appliance failures persist despite repeated service calls. Communication gaps and lack of on-site management availability create challenges in addressing maintenance concerns and follow-up issues.

Amenities at this property include a gym, pool, sauna, spa, and putting greens, though maintenance and upkeep of these facilities are inconsistent. Parking garage security concerns include vehicle theft and break-ins, while package theft from units and common areas is a recurring issue. Laundry facilities and trash chutes experience maintenance challenges, with trash rooms frequently overflowing. Maintenance staff respond promptly to repair requests, but management responsiveness to broader facility and security concerns is limited.

Residents report severe and persistent building maintenance issues, particularly widespread roach infestations throughout the property that pest control visits have failed to resolve. Common complaints include filthy common areas (hallways, trash rooms, elevators), inadequate cleaning standards, non-functional or slow elevators, and poor upkeep of amenities. Management responsiveness is a critical concern, with residents unable to reach on-site staff and experiencing long delays in addressing maintenance and pest control requests.

Location access involves a 38-minute commute and interior navigation challenges, with limited elevator availability reported during tours. The property's primary concerns center on unresponsive management communication, lack of on-site administrative staff, and security issues including package theft and building access control. While maintenance response times are noted as reliable, the combination of slow management communication, parking enforcement practices, and security gaps creates friction for residents.