The Highlander

This property experiences significant challenges with pest control, maintenance responsiveness, and facility upkeep that dominate resident feedback. While some residents praise individual maintenance staff and appreciate the location and unit size, widespread concerns about cockroach and bed bug infestations, non-functional amenities, unresponsive management, and security issues with package theft and parking enforcement create a predominantly negative living experience. Management communication and accountability remain persistent pain points across multiple years of reviews.

Management responsiveness and professionalism are significant concerns, with residents reporting difficulty reaching staff, unresponsive communication, and dismissive interactions at the leasing office. Billing practices, particularly damage deposit handling and unexpected charges (such as vehicle towing fees), are frequently disputed. Some recent positive feedback indicates staff improvements, though systemic issues with maintenance request follow-up and lease agreement processing remain common complaints.

This property has significant building maintenance and cleanliness issues that affect resident quality of life. Common concerns include persistent pest infestations (roaches, bed bugs), dirty and poorly maintained common areas (hallways, elevators, laundry facilities), noise transmission between units and from external traffic, and aging building infrastructure. Elevator malfunctions, broken laundry machines, and deteriorating carpet and finishes are recurring problems.

Residents report significant and recurring issues with shared amenities and common areas. Laundry facilities are frequently non-functional with limited capacity, package theft from mailrooms is common, and parking enforcement practices result in unexpected vehicle towing. Pool and hot tub maintenance is inadequate, hallways and common areas show poor upkeep, and security measures including surveillance cameras are reported as ineffective or non-functional.

Maintenance service quality is inconsistent across the property. Positive experiences include responsive appliance and plumbing repairs completed within hours to days. However, recurring concerns include delayed response times for some work orders, non-functional laundry machines, inoperable HVAC and garage systems, water temperature inconsistencies, and ineffective pest control treatments that fail to resolve ongoing infestations.

Residents are divided on location convenience, with some praising the neighborhood as a good living area. However, noise from nearby road traffic and construction is a significant concern for others, creating sleep disruption. The property's location advantage is offset by external environmental factors that negatively impact quality of life for some residents.