Maxwell

The property features modern, well-designed apartments with attractive finishes and convenient location, but experiences significant management and operational challenges. Since management transition to Essex Property, residents report declining communication, unresponsive leasing office, substantial move-out fee disputes, and reduced on-site support. Maintenance responsiveness varies, and amenities are limited relative to rent cost. Environmental noise from nearby traffic and sirens affects some units.

Management responsiveness and communication have declined significantly, particularly regarding move-out billing and office accessibility. Residents report unresponsive email communication, disputed charges without explanation, and difficulty reaching staff. Maintenance requests are generally addressed promptly, though billing and administrative processes lack transparency and timely follow-up.

The property features modern apartments with new finishes and ample parking, but amenities are limited and inconsistently maintained. The gym lacks adequate equipment and functional lighting, there is no pool, and a recent management transition has resulted in reduced on-site staffing, delayed communication, and increased fees including a significant trash charge increase. Residents report concerns about elevator access control, package security, and general maintenance responsiveness.

The building features modern finishes and was previously well-maintained with responsive on-site staff, but residents report significant deterioration since management transition. Key concerns include frequent elevator access issues, water damage and ceiling leaks requiring extended repairs, unresponsive communication from the leasing office, and disputed move-out charges. Maintenance responsiveness has declined, and amenities like the gym remain minimally equipped.

The property offers strong location convenience with walkable access to shops, restaurants, and nearby Mountain View, plus ample parking and proximity to downtown Sunnyvale. Most residents praise the modern finishes, natural lighting, and quiet residential feel. However, some concerns exist around pricing relative to amenities, occasional office availability, and utility billing issues.

Maintenance response times and quality are inconsistent across residents' experiences. While some residents report prompt and professional maintenance service, others describe significant delays in work order resolution, including weeks-long waits for ceiling and vent repairs that left units partially uninhabitable. Recurring issues include water damage from ceiling leaks and dryer vents, appliance failures (particularly dryers and refrigerators), and follow-up communication gaps when repairs are incomplete.