The Row At Red Hill

The Row offers luxury amenities including a top-tier gym, rooftop pools, and a well-maintained property in a convenient location, with many residents praising responsive staff and professional service. However, significant concerns persist around noise management between units, unreliable mandatory internet service ($65/month), unresolved maintenance issues like pest infestations, and inconsistent communication from management when addressing resident complaints. The property shows strong operational execution in some areas but struggles with accountability and follow-through on serious resident concerns.

Management and leasing staff receive consistently high praise for professionalism, responsiveness, and attentiveness, with many residents highlighting positive interactions during tours and move-in processes. Resident Services staff are frequently noted for prompt, friendly assistance with inquiries and requests. However, some residents report communication gaps regarding lease terms, inconsistent policy enforcement, and delayed resolution of maintenance issues, with concerns about responsiveness declining after lease signing. A minority of residents experienced dismissive or condescending interactions during disputes.

The Row offers premium amenities including a two-story gym with sauna and meditation room, multiple rooftop pools, dog park, and well-maintained common areas that residents consistently praise. However, as the property approaches full occupancy, amenities are becoming crowded, and some residents report maintenance responsiveness issues, noise transmission between units, and concerns about mandatory fees (internet, trash service, EV parking). The property excels in cleanliness and staff friendliness but faces challenges with enforcement of community policies and managing the scale of a multi-building complex.

The Row offers a prime location with quick freeway access and nearby shopping (Costco, Whole Foods, Target, restaurants), plus free parking per bedroom and ample guest parking. Residents appreciate the convenience and proximity to retail, though some note the area lacks walkability pending retail development. Location benefits are somewhat offset by parking enforcement challenges and traffic concerns as the community approaches full occupancy.

Maintenance requests are generally handled with fast response times and strong follow-through, with most residents reporting quick resolutions and appliance replacements when needed. However, some residents have experienced delayed follow-up on ongoing issues like HVAC repairs and pest control treatments, with concerns about the effectiveness of repeated service visits and lack of alternative solutions offered.

Residents report mixed experiences with building quality. Positive feedback highlights cleanliness, pool maintenance, and overall upkeep of common areas. However, noise transmission between units is a recurring concern, with some residents reporting sound from neighbors traveling easily through floors and ceilings. Pest control issues and concerns about management responsiveness to maintenance problems have also been noted.