The Heights

Resident experiences are mixed, with significant communication and responsiveness challenges consistently reported. While some residents praise maintenance response times and leasing staff, many report difficulty reaching management, missed appointments, and unresolved maintenance issues. Property condition concerns include incomplete repairs at move-in, pest control issues, thin walls, and common area cleanliness, though interior units are sometimes noted as acceptable.

Management responsiveness and communication are inconsistent, with recent improvements noted but ongoing concerns about staff availability and follow-up. Residents report difficulty reaching the office by phone or email, missed leasing appointments, and delayed responses to maintenance requests and billing inquiries. Some residents praise recent management changes and timely issue resolution, while others cite unresponsive staff and unaddressed concerns.

Residents report significant concerns about building cleanliness, noise insulation, and maintenance responsiveness. Common issues include thin walls allowing sound transmission between units, dirty common areas including laundry rooms, and pest problems. Some residents note recent management changes have brought improvements like new laundry equipment and more visible maintenance presence, though ongoing issues persist.

Maintenance response times have improved under recent management, with some residents reporting same-day or next-day service. However, recurring concerns include delayed repairs for appliances and laundry machines, inconsistent follow-through on work orders, and facility cleanliness issues. HVAC maintenance staff hold relevant certifications, but overall maintenance responsiveness appears inconsistent across the property.

Residents report persistent issues with laundry room maintenance and cleanliness, with machines frequently broken or non-functional. Common concerns include delayed maintenance response times, inadequate common-area upkeep, and parking space management inconsistencies. One older review also noted flooding in common walkways and general property cleanliness standards.

The property's location presents mixed convenience factors. While assigned parking is available, residents report challenges with limited street parking availability and frequent vehicle security concerns in the area. The surrounding neighborhood experiences active law enforcement presence focused on parking enforcement.