The Lex Apartments

The Lex Apartments offers modern units with convenient location and strong maintenance service, but residents report significant security concerns including package theft, unauthorized access, and safety issues that management has struggled to address. While the leasing and maintenance teams receive consistent praise for responsiveness and professionalism, ongoing problems with property security, communication gaps, and fee transparency create a divided resident experience.

Management responsiveness is highly inconsistent. Maintenance staff, particularly the service manager, receive consistent praise for prompt, professional, and thorough service. However, leasing office communication and move-in coordination frequently fall short—residents report delayed responses, unclear information, missing access codes, billing discrepancies, and poor handling of applications and deposits. Several residents emphasize the need to verify all agreements in writing due to communication gaps.

Maintenance service is consistently responsive and thorough, with work orders typically completed within 24 hours of submission. The maintenance team demonstrates strong communication, professionalism, and attention to detail across repair requests including plumbing, HVAC, appliance, and lock issues. Two isolated negative reports cite unresolved water damage and mold concerns, contrasting sharply with the overwhelming majority of positive experiences.

The Lex offers modern amenities and responsive maintenance, with staff praised for quick service. However, security concerns dominate resident feedback, including frequent package theft, car break-ins, and unauthorized access to the building. Common area maintenance is inconsistent, with hallway cleanliness issues and pet waste reported regularly. Parking is limited, and move-in communication has been problematic for some residents.

Residents report significant building quality and security concerns, with the most prevalent issues being inadequate security allowing unauthorized access, persistent package theft, and poor maintenance responsiveness. Water damage, mold, and cleanliness problems are documented, particularly in bathrooms and common areas. While maintenance staff receive praise for responsiveness on individual unit repairs, systemic building upkeep and security infrastructure appear insufficient for the rent charged.

The property offers excellent location convenience with walkable access to Caltrain transit, shopping (Costco, Safeway, Target), restaurants, and gyms within close proximity. Parking is limited to one car per unit in the garage with difficult guest parking, though this is manageable for single-car households. Staff responsiveness to maintenance requests is consistently praised, with typical resolution times of 0-7 days.