The Hills at Fashion Valley

The Hills at Fashion Valley receives mixed reviews reflecting a property in transition. Positive feedback centers on responsive maintenance staff and helpful office personnel who address requests promptly, often within hours. However, recurring complaints about pest control, cleanliness of common areas, facility maintenance delays, and security concerns significantly impact resident satisfaction. The property's location and amenities are generally appreciated, though service consistency and management responsiveness vary considerably across review periods.

Management responsiveness and staff professionalism are the primary strengths, with multiple residents praising quick maintenance response times and helpful office staff. However, persistent issues with communication responsiveness, maintenance request delays, and facility upkeep create a divided experience. Recent management changes have improved service for some residents, though concerns about consistency and follow-through remain.

Maintenance response times are consistently fast, with most work orders completed within an hour or same day. The maintenance team is described as professional, courteous, and often goes above and beyond basic repairs. However, older reviews indicate past issues with delayed repairs and communication gaps during management transitions, though current operations show significant improvement.

Residents report significant building maintenance and cleanliness concerns, including persistent pest infestations, frequent elevator breakdowns, and water damage issues. Noise from neighbors and hallway cleanliness are recurring complaints. A smaller group of residents report satisfactory experiences with maintenance responsiveness and general upkeep, though they note the building's age affects overall condition.

The property offers strong location convenience with multiple freeways, shopping, dining, and public services within walking distance, making it ideal for those without cars. Residents consistently praise assigned parking, gated security features, and nearby amenities including libraries, grocery stores, and parks. Most reviews highlight responsive maintenance and management, though one resident reported ongoing pest issues and concerns about hallway cleanliness and neighborhood safety.

Amenities include a pool, hot tub, gym access, on-site laundry ($3.25 per load), gated parking with assigned spaces, and elevators. Maintenance response times have been inconsistent—some residents report quick service within hours, while others report week-long delays on requests. Common concerns include ongoing pest issues in shared spaces, cleanliness of hallways and common areas, and elevator reliability problems.