The Hawthorne Apartments

The Hawthorne Apartments offers spacious, modern units with responsive maintenance and generally friendly leasing staff, particularly praised for seamless move-in experiences. However, the property faces persistent challenges with limited parking, security concerns including vehicle break-ins and unauthorized access, and ongoing issues with community maintenance including trash management and pest control. Management consistency has declined following recent leadership changes, and rent increases have outpaced perceived service improvements.

Management responsiveness and professionalism are inconsistent across staff transitions. Positive experiences center on specific leasing office personnel who provide thorough, patient service during move-in and lease renewal; however, negative reviews cite communication breakdowns, dismissive attitudes toward resident concerns, and inflexible policy enforcement. Recent management changes have coincided with declining resident satisfaction and service quality.

Amenities at this property include a pool, hot tub, gym, BBQ grills, fire pits, dog park, and clubhouse, though maintenance and upkeep are inconsistent. Parking is a recurring concern, with limited availability for residents and guests, and some spaces occasionally unavailable. Trash areas and common walkways frequently require attention due to litter and odor issues. Pool maintenance, BBQ grill functionality, and landscaping quality have declined according to multiple residents.

Residents report mixed experiences with building quality. Positive reviews highlight spacious layouts, modern finishes, and good lighting in common areas, while negative reviews consistently cite noise from nearby train tracks, thin walls that amplify neighbor noise, and pest control issues including ants and roaches. Maintenance responsiveness varies, with some residents experiencing delays in pest control service, and common complaints about outdated appliances (washers, dryers, dishwashers) and tight garage design.

The property offers convenient access to nearby stores, restaurants, and schools, with some residents appreciating the location despite proximity to train tracks. Parking is a significant concern, with limited guest parking availability and tight garage spaces creating accessibility challenges. Transit noise from nearby trains is noticeable for some units, though insulation varies by location within the complex. Walkway and common area cleanliness issues, including trash accumulation and odors, detract from the overall location experience.

Maintenance staff consistently receive praise for professionalism, punctuality, and quality workmanship across repair requests. Work orders are typically processed and completed the same day or shortly after submission. The maintenance team is noted for respecting resident spaces and ensuring repairs are done correctly before departure.