Highwater

Highwater offers modern amenities, a convenient downtown location, and generally responsive maintenance service that residents appreciate. However, the property has significant recurring issues with move-out billing practices, security deposit handling, and administrative communication that have frustrated many departing residents. While leasing and maintenance staff receive frequent praise, management inconsistencies and fee transparency concerns persist across reviews.

Management experiences are highly polarized. Positive reviews consistently praise responsive leasing and maintenance staff, with particular recognition for professionalism and attentiveness during move-in and ongoing service requests. However, negative reviews report significant issues with internal communication gaps, move-out billing practices (including disputed cleaning and deposit charges), slow refund processing, and inconsistent policy application. Several residents report being charged fees despite conflicting guidance from staff.

The maintenance team is highly responsive and professional, with most residents praising quick response times and thorough repairs across appliances, plumbing, and HVAC issues. Service requests are typically addressed within 24 hours to a few days through the maintenance portal. One resident reported an unresolved sink leak that caused water damage and cited communication gaps during a rescheduled appointment, though this represents a significant outlier among 23 reviews.

Residents consistently praise Highwater's well-maintained amenities, particularly the rooftop pool, gym, and fitness facilities. Maintenance requests are typically addressed quickly, and common areas are kept clean. However, a small number of residents have reported concerns about parking garage infrastructure and management communication inconsistencies.

The building is modern and well-maintained with clean common areas, functional amenities, and responsive maintenance service. Most residents report positive experiences with building condition and upkeep. However, isolated concerns have been raised about infrastructure issues, noise insulation, and maintenance response consistency in specific cases.

The property benefits from a prime downtown Redwood City location within walking distance to Caltrain, restaurants, grocery stores, and shopping. Most residents praise the convenient access to nearby amenities and transit options. However, parking garage infrastructure issues, including flooding events and unclear liability policies, have been significant concerns for some residents.