The Reserve at Empire Lakes Apartments

The Reserve at Empire Lakes offers a well-maintained community with spacious apartments, convenient location near shopping and transit, and responsive maintenance service. Most residents praise the friendly and helpful leasing office staff and prompt maintenance response times. However, some residents report concerns about security issues including break-ins and homeless encampments, deposit deductions upon move-out, and occasional noise or maintenance quality issues.

Management and leasing staff consistently receive high praise for responsiveness, professionalism, and attentiveness throughout the leasing and residency process. Office staff and maintenance teams handle requests promptly and courteously, with residents noting quick turnaround times on work orders and maintenance issues. However, move-out deposit deductions and carpet replacement charges have been a concern for some residents, with reports of significant fees assessed for normal wear and tear despite thorough cleaning efforts.

Maintenance at this property receives consistently positive feedback for prompt response times and professional service on work orders and repairs. The maintenance team is frequently described as friendly, efficient, and quick to address requests, with most issues resolved within one to two days. Two negative reviews cite concerns about deposit deductions and general property upkeep in common areas, though maintenance responsiveness itself was acknowledged as adequate in one of those reviews.

Residents consistently praise the property's amenities, including a well-maintained pool, gym, billiards room, jacuzzi, and theater space. Common areas and grounds are generally kept clean with responsive maintenance staff. However, some residents report issues with package delivery coordination, occasional equipment maintenance in the gym, and common-area cleanliness inconsistencies in certain areas.

The property benefits from an excellent location with convenient access to major shopping destinations (Ontario Mills Mall, Target, Costco, Victoria Gardens), dining options, and freeway access (I-15, I-10), making daily errands and commuting straightforward. Residents consistently praise abundant parking availability and the walkability to nearby amenities. The area supports an active lifestyle with proximity to multiple retail and food venues, though some residents note occasional community maintenance challenges such as litter in common areas.

Building quality and cleanliness present mixed conditions. Common areas receive regular maintenance attention, but residents report ongoing issues with mold in units, inadequate noise insulation, and concerns about overall property upkeep including trash management and landscaping maintenance. Security deposit deductions are frequently cited as excessive relative to unit condition upon move-out.