Eleanor

Eleanor Apartments receives overwhelmingly positive feedback, with 87% of reviews rating the property favorably. Residents consistently praise the responsive and professional leasing office staff, efficient maintenance team, modern facilities, and convenient location near shopping and highways. Common concerns include recurring water shutoffs, high water hardness, parking and security issues, mandatory move-out cleaning charges, and occasional hallway maintenance.

Management and leasing office staff are highly responsive and professional, with residents consistently praising quick communication and helpful service during leasing and ongoing residency. Maintenance requests are handled promptly and efficiently. However, some residents report significant issues with billing transparency, move-out charges, and delayed responses to formal complaints, particularly regarding utility billing irregularities and move-out inspection procedures.

Maintenance requests are consistently handled promptly and professionally, with staff demonstrating responsiveness and attention to detail on repairs including plumbing, appliances, and HVAC issues. The maintenance team regularly completes work orders efficiently and often addresses additional needs beyond the initial request. One resident noted that while maintenance response was quick, other property management areas required improvement.

Eleanor offers extensive amenities including a pool, gym, co-working spaces, lounge, and game room that residents consistently praise as well-maintained and among the best in the Bay Area. However, recurring issues include garage door malfunctions affecting security, package theft in common areas, gym equipment maintenance gaps, and guest parking fees ($8/day). Maintenance staff are noted as responsive, though leasing office communication and common-area cleanliness (hallways, garage) need improvement.

Eleanor's location is consistently praised as highly convenient, with excellent proximity to major shopping destinations (Great Mall, Trader Joe's, Costco), easy freeway access (880, 680), and nearby dining options. Residents appreciate the modern apartment design, spacious layouts, and well-maintained amenities. One concern raised involves periodic parking garage maintenance issues that may affect security access.

The building features modern finishes, spacious units, and responsive maintenance staff who address service requests promptly. However, residents report concerns about building upkeep in common areas, including garage cleanliness and security issues such as broken parking gates and package theft. Noise from nearby roads affects some units, and water hardness is notably high.