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The Grand by Gehry offers a highly regarded residential experience anchored by exceptional staff service, stunning architecture, and premium amenities in a prime Downtown LA location. Residents consistently praise the concierge, maintenance, and front desk teams for their professionalism and attentiveness. However, some residents report concerns with management consistency, maintenance responsiveness on specific issues, security deposit refund delays, and certain amenity limitations relative to the premium pricing.

Management and staff receive consistently high praise for responsiveness, professionalism, and going above and beyond for residents. However, recurring concerns include management turnover affecting consistency, slow security deposit refund processing, and inconsistent policy enforcement. Communication gaps and maintenance responsiveness issues have been reported by some residents, though the concierge and front desk teams are frequently highlighted as exceptional.

Residents consistently praise the building's amenities—gym, pool, lounge, and co-working spaces—which are well-maintained and clean. Staff responsiveness, particularly concierge and maintenance teams, is a major strength, with most maintenance requests resolved quickly. However, some residents report concerns about gym equipment limitations, laundry machine performance, parking costs ($300/month resident, $22–$55 guest), and occasional building maintenance issues such as elevator downtime and common-area cleanliness lapses.

The property offers an excellent downtown location near cultural attractions, restaurants, and public transit, with a walkable, clean neighborhood on Bunker Hill. Residents consistently praise the convenient access to museums, theaters, and entertainment venues, along with the building's proximity to transit options. The location provides good value for an upscale area, though one resident noted concerns about parking logistics were not a primary focus in reviews.

The building features high-quality finishes, solid noise insulation, and well-maintained amenities including a gym, pool, and lounge. However, residents report recurring issues with elevator reliability, maintenance responsiveness inconsistency, unit-level appliance problems, and water damage in some units. Staff and concierge service are consistently praised across reviews.

Maintenance response times are inconsistent across the property. While some residents report work orders completed within one day, others describe prolonged delays and unresolved issues including water leaks, mold growth, HVAC problems (smoke infiltration), and plumbing concerns (sewage odors). Communication gaps and follow-up failures have been noted, with some residents reporting difficulty reaching maintenance staff and receiving permanent solutions to recurring problems.