Olympic By Windsor

Olympic by Windsor offers modern apartments in a convenient downtown location with responsive maintenance staff who consistently receive praise for professionalism and quick service. However, the property faces significant challenges with management responsiveness, security, and facility maintenance—particularly elevator outages, package theft, parking issues, and unresolved maintenance requests. Recent organizational changes have reduced on-site staffing, making it difficult for residents to reach management, and many report deteriorating conditions despite rising rents.

Management responsiveness and accessibility have significantly declined, with residents reporting difficulty reaching staff, closed office hours, and slow maintenance response times. While maintenance personnel are generally praised for quality work when they arrive, administrative management struggles with communication, billing disputes, and deposit handling. Positive experiences are concentrated among residents who interacted with staff during earlier periods or specific helpful individuals, but recent reviews indicate systemic issues with staffing consolidation and cost-cutting measures affecting service quality.

Maintenance staff are consistently praised for professionalism, responsiveness, and quality work, with many residents reporting same-day or next-day service and thorough problem-solving. However, significant delays occur with complex plumbing and HVAC issues, with some residents reporting weeks to months without resolution for leaks, clogs, and water damage. Management communication and follow-through on escalated maintenance issues remain a persistent concern, with residents struggling to reach office staff and track repair status.

Amenities at this property include a gym, pool, lounge areas, and BBQ space that residents generally appreciate when operational, though gym closures for extended periods and maintenance issues are frequently reported. Parking is a significant pain point, with unassigned spaces, broken garage gates, vehicle break-ins, and package theft occurring regularly. Package management has deteriorated substantially, with deliveries frequently going missing, left unsecured, or stolen from common areas. Maintenance responsiveness has declined markedly, with requests taking weeks to address and staff availability severely reduced due to consolidation with neighboring properties.

Residents report significant building quality issues including persistent elevator outages, thin walls with poor noise insulation, and recurring plumbing problems. Cleanliness concerns are widespread, with reports of pet waste in common areas, hallways, and elevators, along with general maintenance delays. While some residents praise maintenance responsiveness, the majority describe deteriorating conditions, inadequate management oversight, and unresolved work orders spanning months.

The property offers a convenient downtown location with good access to restaurants, shopping, and public transit, which appeals to residents seeking urban walkability. However, reviews reveal significant concerns about parking costs ($170–$225/month), ongoing garage gate maintenance issues, and package theft. The location's proximity to transit is valued by some, though street-level safety concerns and noise from nearby construction and resident activities are recurring complaints.