The Highlands At Grand Terrace

The Highlands at Grand Terrace offers a quiet, well-maintained community with in-unit washer/dryer and attractive grounds, but residents report significant challenges with maintenance responsiveness, office communication, parking enforcement, and pest control. While leasing staff receive consistent praise for professionalism and helpfulness, ongoing residents frequently cite delayed work orders, difficulty reaching management, aggressive towing practices, and unresolved maintenance issues as major frustrations.

Management responsiveness and communication are highly inconsistent, with some residents praising specific staff members for professionalism and quick problem-solving, while others report chronic difficulty reaching the office and unresolved maintenance requests. Positive experiences often center on individual staff members who demonstrate genuine care and follow-through, whereas negative reviews highlight staff turnover, delayed repairs, and challenges with deposit refunds and move-out billing. The property appears to have experienced management changes that residents perceive as affecting service quality.

Maintenance response times are inconsistent, with work orders frequently delayed by weeks or months and some marked complete without being addressed. Individual maintenance staff members receive consistent praise for responsiveness and quality work, but coordination and follow-through on work order assignment and tracking remains a significant concern. Common issues include toilet repairs, appliance fixes, HVAC service, and plumbing that require multiple visits or extended wait times.

Residents report persistent pest infestation issues, particularly cockroaches and other insects, with management unresponsive to maintenance requests and treatment follow-ups. Building finishes show wear including chipped paint, old bathtubs, and carpet cleanliness concerns. Communication and responsiveness from management are significant pain points, with residents reporting difficulty reaching the office by phone and delayed resolution of maintenance tickets.

Residents report significant challenges with amenities and shared spaces, particularly pool enforcement and parking management. Pool areas experience late-night noise and activity despite posted closing times, with security response described as ineffective. Parking enforcement through towing is aggressive, with residents citing high fees and limited accessible spaces. Maintenance response times for in-unit appliances are slow, and office communication is inconsistent.

The property is located in a quiet neighborhood that appeals to residents seeking a peaceful environment. Parking presents a significant challenge, with limited accessible spaces and high towing fees reported. In-unit washer/dryer units are a valued amenity, though maintenance response times for repairs have been a source of frustration for some residents.