The Courtyards At 65Th Street

Maintenance and cleaning staff receive consistent praise for responsiveness and professionalism, with residents frequently highlighting quick service and courteous interactions. However, the property faces significant challenges with package theft, security concerns, unresponsive management communication, and recurring issues with common area maintenance including trash accumulation and hallway cleanliness. While the location, amenities, and apartment interiors are generally well-regarded, management responsiveness and fee transparency remain persistent pain points.

Management responsiveness and communication are significant concerns, with many residents reporting difficulty reaching staff, delayed responses to emails and calls, and limited office availability. Billing practices and deposit handling have been problematic, with residents reporting unexpected fees, difficulty obtaining refunds, and unclear charge explanations. While some residents praise individual staff members and maintenance teams for professionalism and helpfulness, systemic issues with staffing levels, office accessibility, and follow-through on commitments appear widespread.

Amenities including the pool, gym, and parking garage are generally well-maintained and appreciated, though some equipment occasionally requires repair. Package theft is a persistent and widespread concern, with many residents reporting stolen deliveries despite locker availability. Common areas experience inconsistent cleanliness, with hallways, trash areas, and courtyards frequently reported as dirty; maintenance and cleaning staff responsiveness varies significantly. Security concerns include vehicle break-ins in the parking garage, unsecured gates, and overall safety issues that residents attribute to insufficient on-site management presence.

Maintenance staff respond quickly to work orders, typically within one day, and residents consistently report professional and courteous service. Common praise highlights staff friendliness, clear communication about repairs, and efficient problem-solving across plumbing, appliance, and general maintenance issues. A small number of negative reviews cite delayed responses to specific requests and communication gaps, though these are outweighed by positive experiences.

The location offers convenient transit access, including AC Transit, BART, and Amtrak options, plus walkable proximity to shops, restaurants, and parks. However, residents consistently report significant security concerns including package theft, vehicle break-ins, and gate access issues. The property's proximity to railroad tracks generates noise complaints, though double-pane windows mitigate this for most residents. Overall, location convenience is a strength, but security and maintenance of common areas present ongoing challenges.

Residents report significant concerns with building maintenance and common area cleanliness, including dirty hallways, malfunctioning elevators and package lockers, and recurring fire alarm issues. Package theft is a widespread problem, with many residents experiencing missing deliveries despite locker availability. Noise issues are common, including hallway sound transmission, fire alarms, and external train noise, though some units have adequate sound insulation. Management responsiveness and communication are frequently cited as inadequate for addressing these building quality concerns.