Andorra Apartments

Andorra Apartments offers attractive amenities and grounds with responsive maintenance staff, but residents report significant challenges with move-out fees, office communication, and management responsiveness. The property has experienced notable management changes that coincided with declining service quality, particularly regarding deposit disputes and lease renewal processes. While some staff members receive consistent praise, systemic issues with accessibility and fee transparency create frustration for many residents.

Management responsiveness and communication are significant concerns, with residents reporting difficulty reaching the leasing office, delayed responses to maintenance requests, and inconsistent information from staff. Move-out charges are a major complaint, with residents frequently disputing fees for painting, carpet replacement, and tub refinishing that they believe constitute normal wear and tear. While maintenance staff are consistently praised for professionalism and efficiency, the leasing office and management are described as unhelpful, understaffed, and difficult to contact.

Maintenance response quality is inconsistent, with many residents reporting quick, professional service from individual team members, while others experienced significant delays spanning weeks or months for repairs. Common issues include HVAC, appliance, and plumbing repairs, with positive experiences often tied to specific staff members who demonstrate efficiency and follow-through. However, some residents report work orders completed inadequately, unresolved issues left incomplete, and difficulty reaching maintenance through office communication channels.

Residents report significant concerns about building upkeep and maintenance responsiveness. Common issues include stairwell and common area cleanliness, sewage problems, malfunctioning garage doors, and delayed maintenance responses. While individual maintenance staff are noted as friendly and responsive, the property shows visible wear and deferred maintenance in shared spaces.

Amenities at this property include a well-equipped fitness center, pool with cabanas, playfields, and updated common areas that residents generally appreciate. However, significant maintenance issues have emerged: gym equipment has remained broken for extended periods, pools and spas were shut down by state regulators for 8 months due to equipment and safety concerns, and common areas like stairwells and pathways show inconsistent upkeep. Parking availability is generally adequate, though garage door openers and gate access incur additional fees, and EV charging rates are notably higher than surrounding areas. Move-out charges for painting and carpet cleaning are a recurring complaint, with residents disputing whether these fall under normal wear and tear.

The property benefits from a convenient, safe location that residents appreciate. However, parking logistics present challenges, including garage door opener malfunctions and additional fees for multiple vehicle access. Amenity maintenance issues, such as prolonged pool closures, and unclear pricing for services like EV charging create frustration despite the desirable neighborhood.