The Lexington

The Lexington receives consistently strong praise for maintenance responsiveness and leasing office friendliness, with many residents highlighting quick service and professional staff. However, significant concerns emerge around move-out charges, unit condition issues (thin walls, outdated HVAC, water damage), parking constraints, and office communication accessibility. Security incidents and parking garage break-ins are recurring complaints, while some residents report high utility costs and structural maintenance problems.

Management responsiveness is inconsistent, with many residents reporting difficulty reaching the office by phone and delayed follow-up on maintenance issues and billing concerns. However, positive reviews consistently praise the leasing and maintenance teams for friendliness, professionalism, and quick response to repair requests. Communication gaps and unresolved issues appear to be the primary management concern, while maintenance staff performance is generally well-regarded.

Maintenance staff consistently receive praise for fast response times, scheduling flexibility, and professional service across repairs including plumbing, appliances, and HVAC work. Most residents report same-day or next-day service and describe technicians as efficient and courteous. A small number of residents experienced recurring maintenance issues, incomplete follow-up on damage claims, and communication gaps with management regarding work order resolution.

Residents report significant building quality concerns including thin walls that transmit neighbor noise, outdated finishes, and maintenance issues. Flooring and wall construction appear insufficient for sound insulation. Finishes such as bathroom spray coatings and kitchen cabinet wraps show wear, and some units have experienced water damage and mold.

The property benefits from a desirable location in an area residents appreciate. Maintenance response is consistently fast and effective. However, communication challenges with management during office hours and narrow kitchen layouts with limited storage are notable drawbacks for some residents.

Residents report mixed experiences with amenities and shared spaces. Positive feedback highlights the heated pool and overall amenity offerings. However, multiple residents express serious concerns about parking garage security, citing repeated vehicle break-ins and theft of items from vehicles and common areas over extended periods, with limited visible security presence or management response to these incidents.