Parq On 5Th

Parq on 5th offers an affordable location near ASU and downtown Tempe with responsive maintenance and helpful leasing staff, but residents report persistent issues with pest control, aging infrastructure, maintenance delays, and inconsistent office availability. The property attracts mixed experiences: newer residents and those with positive staff interactions praise the value and service, while longer-term residents cite recurring problems with roaches, thin walls, outdated appliances, and difficulty reaching management.

Management responsiveness and communication are inconsistent across the property. While many residents praise leasing and maintenance staff for helpfulness and quick response times, others report difficulty reaching the office, unresolved billing issues, and slow service request handling. Positive experiences often correlate with specific staff members, suggesting performance varies significantly.

Maintenance service quality is highly variable, with strong positive feedback on responsiveness and work completion when staffing is adequate, but significant concerns about understaffing, delayed repairs, and quality of fixes on older building issues. Multiple residents report quick response times and thorough work, while others cite multi-week delays, incomplete repairs, and band-aid solutions. Staffing shortages have led to requests to consolidate non-urgent work orders and prioritize emergency requests only.

The location is a major strength, offering walkability to stores, restaurants, and transit with proximity to downtown Tempe and ASU. Free public transit access and nearby parks enhance convenience for residents without cars. However, parking availability varies by building, and some residents report challenges with assigned spaces and enforcement of parking policies.

Residents report significant building quality concerns, particularly persistent pest control issues and aging infrastructure requiring frequent repairs. Noise insulation is inadequate, with paper-thin walls allowing neighbor sounds to transmit easily. Maintenance responsiveness varies, with some residents experiencing long delays and temporary staffing constraints, though communication from management is generally appreciated. Common finishes issues include outdated appliances, worn flooring, and visible wear in shared spaces like laundry rooms.

Residents report mixed experiences with amenities and shared spaces at this property. Positive feedback highlights the pool, gym, and well-maintained landscaping, along with responsive maintenance for urgent repairs. However, recurring concerns include laundry room maintenance issues (standing water, temperature control, increased costs), inconsistent trash service despite monthly fees, pest control effectiveness, and parking availability that varies by time of day.