Highland Park

Highland Park offers a convenient Tempe location with spacious apartments, responsive maintenance, and generally welcoming staff. Most residents appreciate the amenities, community events, and pet-friendly features, though some report concerns about fees (particularly valet trash charges), noise levels, property maintenance inconsistencies, and occasional management communication issues. The property experiences mixed feedback on move-in condition and move-out charges.

Management responsiveness and professionalism are mixed. Most residents report friendly, helpful office and leasing staff who respond to requests and handle maintenance issues promptly, though some report delayed responses or difficulty reaching staff. Billing practices and move-out fees are a recurring concern, with several residents reporting unexpected or disputed charges. Communication quality varies, with some praising transparency while others report unresponsive or dismissive interactions.

Maintenance response times and quality vary significantly across resident experiences. Positive reviews highlight quick service for HVAC repairs, AC replacements, and general work orders completed within 1-2 business days or even same-day on holidays. Negative reviews report extended delays of weeks to months for ceiling leaks, water damage, and heating issues, with some residents describing unresolved requests and prioritization of vacant units over occupied ones.

The property benefits from a highly convenient location with strong proximity to shopping, dining, groceries, and transit access, which residents consistently highlight as a major advantage. Commute accessibility is frequently praised, with many residents noting ease of travel to work and nearby amenities. The location supports independence for various resident needs, though some note proximity to urban noise and traffic as a minor tradeoff. Overall, location convenience is a defining strength of the property.

Residents consistently praise the property's amenities, including two pools, dog park, gym, and ample parking with free covered spaces. Maintenance requests are typically resolved within 1-2 business days, and the leasing office staff are noted as responsive and helpful. Common concerns include package security issues, a mandatory $25 valet trash fee, and occasional maintenance of shared spaces like dumpster areas and mail room access.

Residents report mixed experiences with building quality. Noise from thin walls and neighboring units is a consistent concern across multiple reviews. Maintenance responsiveness varies significantly, with some residents experiencing prompt service while others report extended delays on serious issues like water damage and structural repairs. The property has undergone recent improvements, though some residents note wear-related charges and pest control challenges.