Emory Old Town

Resident experiences at this property are sharply divided. While leasing and tour staff receive consistent praise for professionalism and helpfulness, long-term residents report significant ongoing issues including frequent false fire alarms, inconsistent trash valet service despite paid fees, thin walls with noise concerns, maintenance delays, and cleanliness problems in common areas. Move-out fee disputes and security concerns around gate functionality and package theft are recurring complaints, though some residents report positive recent improvements and appreciate the Old Town location and amenities.

Management responsiveness and communication are inconsistent, with residents reporting delayed maintenance requests, unanswered calls and emails, and unclear policy application. While some residents praise staff professionalism and helpfulness, others describe dismissive interactions and lack of follow-up on reported issues. Billing practices and move-out fee assessments have generated complaints about transparency and fairness. Recent management changes appear to have improved some experiences, though concerns about accountability and resident prioritization persist.

Amenities at this property are mixed in quality and maintenance. While some residents praise the gym, pool, and hot tub as well-maintained and attractive, many others report significant issues including frequent pool closures, broken equipment (treadmills, hot tub), inconsistent trash valet service despite paid fees, and persistent cleanliness problems in common areas. Parking garage security gates frequently malfunction, package lockers are unreliable, and hallways accumulate trash and debris. Maintenance response times are slow, often taking weeks to months for repairs.

Maintenance response times are significantly delayed, with work orders frequently taking 5-7 days or longer to be addressed, and some requests going unresolved for weeks or months. Common issues include HVAC failures (AC and heating), plumbing problems, appliance malfunctions, and water damage, with residents reporting inadequate follow-up and incomplete repairs. Communication between residents, front office, and maintenance staff is inconsistent, with some residents experiencing responsive service while others report calls and emails going unanswered. A small number of recent reviews highlight fast, efficient maintenance response within 24 hours, though this appears inconsistent with the broader pattern of delayed service.

The property's location in Old Town Scottsdale is consistently praised as excellent, offering walkability to dining, entertainment, and nightlife. However, this location advantage is frequently cited as the only positive aspect, with residents noting that the premium location does not offset significant operational challenges including delayed maintenance response times, cleanliness concerns in common areas, and gate/security system malfunctions.

Residents report persistent issues with building cleanliness, noise insulation, and maintenance responsiveness. Common complaints include thin walls allowing neighbor noise to transmit easily, frequent false fire alarms, hallways and common areas remaining dirty despite cleaning claims, and slow or incomplete maintenance work. Appliances and building systems (gates, package lockers, trash chutes) frequently malfunction, and management communication about repairs and building issues is often unclear or absent.