The Turn

The Turn Apartments offers spacious units with dog-friendly policies and friendly neighbors, but experiences significant operational challenges. Residents report persistent maintenance delays (often 3-6 months), inconsistent office communication, and parking shortages. Property condition issues including pest infestations, water damage, and mold have been documented. Management and staff quality varies considerably, with some residents praising specific team members while others cite unresponsiveness and fee disputes.

Management responsiveness and communication have declined significantly, with residents reporting difficulty reaching the office by phone, slow maintenance request resolution, and inconsistent staff performance. While some residents praise specific staff members for exceptional service, recent reviews indicate chronic issues with unresponsive management, delayed repairs, and staff turnover. Maintenance emergencies are handled better than routine requests, and the property has experienced notable changes in service quality over time.

Maintenance experiences at this property are highly polarized. Positive reviews consistently praise responsive emergency repairs and individual maintenance staff professionalism. However, negative reviews—which comprise nearly half of selected feedback—report significant delays in routine work orders (2-9 months), unresolved plumbing and appliance issues, incomplete repairs marked as finished without work performed, and difficulty reaching the office by phone. Recent management changes appear correlated with service deterioration.

Amenities and shared spaces show inconsistent maintenance and upkeep. Positive reviews highlight clean pools, functional gyms, and friendly staff, while negative reviews report broken equipment (grills, outdoor TV), dirty pools with debris, inadequate parking availability, and extended periods without cleaning supplies in gym facilities. Maintenance responsiveness and follow-through on work orders are recurring concerns across reviews.

Residents report widespread building maintenance and condition issues, including pest infestations (cockroaches, ants), mold in air vents, water damage, and structural deterioration. Common complaints include slow or unresponsive maintenance response times, unresolved repair requests lasting months, and amenities in poor condition or non-functional. Parking availability is severely limited without paid garage options, and noise insulation is inadequate, with residents hearing significant sound from neighboring units.

Residents report mixed experiences with location convenience. Positive reviews highlight the peaceful setting and accessible amenities like the gym and garage parking. However, multiple residents cite significant parking challenges, including limited availability during evening hours and additional fees for reserved spaces, along with concerns about property maintenance affecting the overall living environment.