The Highland

The Highland offers spacious units in a convenient location with generally responsive maintenance and friendly staff, though experiences vary significantly. Positive reviews highlight efficient maintenance response, welcoming management, and well-maintained grounds, while negative reviews cite AC failures, thin walls, slow response times, deposit disputes, and surrounding area safety concerns. The property appeals to residents seeking location and space, but service consistency and unit condition remain inconsistent.

Management responsiveness is inconsistent, with positive experiences from recent interactions contrasting sharply with reports of delayed maintenance requests, unresponsive communication, and billing disputes. Office staff professionalism varies significantly, with some residents praising helpfulness and friendliness while others report dismissive or condescending treatment. Maintenance response times range from same-day service to multi-month delays, and security deposit handling has generated complaints about undisclosed charges.

Maintenance response times and service quality are inconsistent across the property. Positive reviews highlight same-day or next-day repairs and responsive staff, while negative reviews report multi-week to multi-month delays on work orders, unresolved issues, and poor communication from the office. Common problem areas include AC units, appliances, and follow-up on submitted requests. Recent reviews suggest some improvement under newer management.

Amenities and shared spaces show mixed maintenance and upkeep. Positive feedback highlights responsive management, clean grounds, and functional gym and pool facilities when properly maintained. However, recurring issues include inconsistent pool cleanliness and availability, gym sanitation gaps (particularly sanitizing wipes and vacuuming), broken gates and access doors, and slow response times on maintenance requests. Staff professionalism is frequently praised, but operational consistency remains a concern.

The property benefits from an excellent central location with convenient access to nearby stores, restaurants, and major transit corridors (SR51, East-West corridor), plus attached garages that residents appreciate. However, location advantages are offset by concerns about the busy area attracting vagrants and traffic congestion during peak hours, and some residents note the property's age and maintenance responsiveness issues affect overall value despite the prime location.

Residents report significant building quality concerns, particularly thin walls that transmit neighbor noise, delayed maintenance responses spanning weeks to months, and appliance issues including non-functional dishwashers, dryers, and refrigerators. Move-in conditions have included incomplete painting, uncleaned units, mold, pest infestations, and water damage from AC and sprinkler failures. While one recent resident noted acceptable appliance condition and responsive management for specific requests, the majority of feedback indicates ongoing property upkeep challenges and communication gaps with maintenance and office staff.