Metropolitan

This property shows a stark divide in resident experiences. Positive reviews highlight the excellent location near downtown, river access, and amenities like pools and fitness facilities, with praise for responsive maintenance and friendly staff during certain periods. However, negative reviews document persistent issues including maintenance delays, unresolved water damage and mold, thin walls causing noise complaints, excessive fees, unresponsive management, and poor move-in conditions. The property's quality appears to have fluctuated significantly over time with management changes.

Management responsiveness and communication are inconsistent across this property's history. While recent reviews highlight staff friendliness and timely maintenance (24-48 hours), older reviews document significant issues including unresponsive office staff, inconsistent office hours, and communication gaps that led to lease violations. Billing and fee practices have drawn complaints, with residents reporting unexpected administrative charges and deposit disputes.

Residents consistently praise the property's exceptional location, with easy walkability to downtown, the river trail, restaurants, entertainment, and highway access. The location is frequently cited as the primary reason residents choose and stay at the property. However, location benefits are sometimes offset by concerns about nearby area safety and the building's aging infrastructure in certain sections.

Residents report mixed experiences with amenities and shared spaces at this property. Positive reviews highlight the gym, pools, game room, and overall location convenience, with some praising responsive maintenance and well-maintained grounds during certain periods. However, negative reviews consistently cite pool maintenance issues (extended closures, leaks affecting parking areas), elevator reliability problems, thin walls limiting sound insulation, inadequate hot water capacity, and inconsistent upkeep of common areas including trash accumulation and cleanliness standards.

Residents consistently report significant building quality concerns, particularly thin walls with poor sound insulation, frequent elevator breakdowns affecting a building with only two units, and ongoing maintenance issues including water damage, leaks, and slow repair response times. While the location and some interior finishes receive praise, the physical building condition and upkeep fall short of the luxury positioning, with multiple reports of construction defects, inadequate drainage systems, and cleanliness problems in common areas.

Maintenance response times vary significantly across resident experiences, ranging from same-day service to multi-month delays. Recent reviews report timely repairs completed within 24-48 hours, while older reviews document extended wait times for critical issues like HVAC, plumbing, and structural repairs. Staff are consistently described as friendly and willing to help, though follow-through on work orders has improved over time. Common maintenance concerns include appliance repairs, HVAC functionality, and plumbing issues like leaking toilets.